Hospitals
Front-Door Automation Meets Back-End Insight: How Recallio Turns Voice and Chat Into a Smart Care-Network Advantage
You know the feeling. A patient calls, hits a maze of menus, waits on hold, then gets transferred twice. The chat widget answers basic questions but drops the ball when things get real. Agents are juggling five systems. Nurses are doing manual callbacks at 7 p.m. Everyone is tired.